Order
How can I view my orders?

To view your orders, click on "My Account" on the left and then log in with your e-mail address and password. Here you can view your current and past orders and you also have the opportunity to understand the current status of the shipment.

How do I cancel an order?

If you wish to cancel an order, please send an e-mail to order@casa-rosa.org. We will then cancel the order and confirm the cancellation. You can also sign up for "My Account" and cancel your order.

How can I change my order?

If you wish to cancel an order, please send an e-mail to order@casa-rosa.org. We will then cancel the order and confirm the cancellation. You can also sign up for "My Account" and cancel your order. How can I change my order?

If you want to modify an order, please send us an e-mail to order@casa-rosa.org.de and let us know which items you want instead of the item ordered. Please note that we can only change orders that are sent and not already, those who were provided with the "advance", which means that you have not yet been processed or shipped from our warehouse. color="#606060"> delivery will be delivered how?

We ship your order with DHL. Deliveries are made on all working days. If you are not encountered during the delivery, you will receive your package delivery notification card for pickup. Delivery your order will be processed as quickly as possible after receipt by us of course. When you pay by money transfer, credit card or PayPal payment of shipping after receipt of payment. We are constantly working to ensure a quick shipment and to optimize our logistics. We ask for your kind understanding is that it occasionally because the supplier May occur (eg at Christmas time, due to strikes, or other factors of delivery services) to us in delivery delays.

damage Despite the greatest care it can be damaged during shipment in transit. All our packages are insured. In the case of transport damage, we ask you during the delivery of goods to the delivery person to complain. Please inform us then. We will as soon as possible arrange for a replacement.

How do I pay Payment by cash in advance / transfer: Upon receipt of your order you will receive our account details by e-mail. After crediting the invoice amount to our account, the products ordered by you are immediately sent to the address you specify!